BMW TELESERVICES.

The best connection for more comfort and safety.

BMW TELESERVICES.

The best connection for more comfort and safety.

The next oil change, vehicle check, new brake pads. These are all appointments you no longer need to think about. Just lean back and relax – you BMW knows when it needs a specific service and transfers the relevant service data to BMW fully automatically and according to requirements. Your BMW Service Partner of choice can then conveniently access the data and contact you without delay. With BMW Teleservices and BMW ConnectedDrive you’re free to do what you really want to.

BMW TELESERVICES.The best connection for more comfort and safety.

The next oil change, vehicle check, new brake pads. These are all appointments you no longer need to think about. Just lean back and relax – you BMW knows when it needs a specific service and transfers the relevant service data to BMW fully automatically and according to requirements. Your BMW Service Partner of choice can then conveniently access the data and contact you without delay. With BMW Teleservices and BMW ConnectedDrive you’re free to do what you really want to.

AUTOMATIC BMW TELESERVICE CALL.

Business appointments, birthdays, private engagements – you already have enough appointments on your mind. Good that your BMW knows when it requires its next servicing and what needs to be done. The Automatic BMW Teleservice Call from BMW ConnectedDrive means you no longer have to take care of those things personally. Sensors detect when servicing is due and transmit the information to BMW: your preferred BMW Service Partner can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop – even before he calls you to make an appointment.

Your benefits at a glance.

Take advantage of more comfort and efficiency:

 

  • Automatic detection of service requirements
  • Direct transfer of service-relevant data to BMW
  • Your preferred Service Partner is able to access the date relevant to servicing
  • Automatic reminder of servicing appointments
  • Optimally prepared and more effective maintenance
  • Shorter service visits
  • Features in detail

    Condition Based Service (CBS) sensors constantly monitor fluid levels (e.g. engine oil) or wear-and-tear components (e.g. brake pads). If a service appointment is needed, your BMW automatically transmits all service-related data to BMW. Your preferred BMW Service Partner will call you to arrange an appointment, if necessary. Due to the accuracy of the data relayed, the service appointment can be prepared perfectly with all required components and spare parts – so the vehicle only stays at the Service Centre for a minimum time period. Forget about inflexible service intervals. You only drive to the workshop if you have to.

MANUAL BMW TELESERVICE CALL.

You would like to schedule a service appointment or do you want to know what the ‘Check control’ message in your vehicle display means? No problem thanks to BMW ConnectedDrive: the Manual BMW Teleservice Call allows you to contact your BMW Service Centre at any time directly from your vehicle and request a return call. Whether you need to have a chipped windscreen repaired or would like to have winter tyres fitted, it’s all possible at the push of a button. When you make the call, all of your service-related data is automatically transferred to BMW. Your preferred BMW Service Partner retrieves the data, is perfectly prepared and can provide detailed consultation based on this gathered information. So why not combine the wheel change with the oil change that's due in the near future?

Your benefits at a glance.

Make service appointments whenever you want:

 

  • Convenient contact from the vehicle with guaranteed call-back
  • Customised advice based on transmitted vehicle data
  • Shortened waiting times for accessories
  • Optimally-prepared maintenance
  • Shorter service visits
  • Features in detail

    You can activate the Manual BMW Teleservice call via the iDrive system in your vehicle at any time. All relevant data will be sent to BMW from your vehicle. When the data has been evaluated, your Service Partner will call you back to arrange an appointment. This gathered information allows your preferred Service Partner to be perfectly prepared, to attend to your personal needs and – if necessary – to order the desired accessories in advance.

QUICK HELP GUARANTEED: THE BMW TELESERVICE BREAKDOWN CALL.

Has your BMW broken down or is it not working the way it should? We’re always there to assist via the BMW Teleservice Breakdown Call from BMW ConnectedDrive: you can call our Roadside Assistance right from your vehicle. Among other things, this saves you a trip to the workshop. How does this work? Wireless data connection allows the BMW Roadside Assistance team to diagnose the problem by remote access.

Your benefits at a glance.

When breakdowns and malfunctions occur, you can rely on our expert knowledge to help you diagnose problems:

 

  • Quick and precise remote diagnoses
  • Expert help at any time and in any situation
  • Optimally-prepared maintenance, if needed
  • Features in detail

    In the event of a breakdown or malfunction in your BMW, simply select BMW ConnectedDrive via the iDrive menu and the function Mobile Care. At the press of a button, you can transmit the current vehicle data to our Roadside Assistance specialists for evaluation. Our specialists are able to remotely diagnose your BMW as if it were in the workshop. With the help of an automatic voice connection our specialists will inform you about the condition of the vehicle and the next steps. In the event that help on the phone is not possible, a Roadside Assistance vehicle will be dispatched right away or you’ll be directed to the nearest BMW Service Partner. The vehicle data will be transmitted to the BMW Service Partner to ensure that he’s optimally prepared to service your vehicle.

BMW TELESERVICE BATTERY GUARD.

You parked your BMW and forgot to switch off the lights? No problem − thanks to BMW Teleservice Battery Guard, the practical BMW ConnectedDrive service that prevents battery failure: if the state of charge of the battery drops below a certain level, the BMW Teleservice Battery Guard will inform you or your preferred BMW Service Partner directly or the next time you start the engine. This means you can avoid any starting issues or battery-related malfunctions − as your BMW can now monitor its energy supply itself.

Your benefits at a glance.

Keeping an eye on your battery – around the clock:

 

  • Automatic notification about critical battery charge status per text message or email
  • Quick detection of battery defects
  • Premium service with regard to energy supply
  • Features in detail

    An eye on your battery: in case your battery’s state of charge drops below a certain level, due to parking lights being left on, for example, BMW Teleservice Battery Guard is triggered automatically and informs you immediately by text message or email, depending on which variant you selected in the BMW ConnectedDrive portal. BMW Teleservice Battery Guard stays activated until the next time you start your BMW. If necessary, your preferred BMW Service Partner will get in touch to arrange a service appointment.

  • Personalisation

    The Battery Guard functions are generally available as a basic service from BMW Teleservices. To receive a Battery Guard text message or email, you only need to customise this service in the BMW ConnectedDrive portal by leaving your mobile telephone number or email address. Registration and configuration on the BMW ConnectedDrive portal is a prerequisite to using the BMW Teleservice Battery Guard in its entirety.